Order Issues, Shortages & Damaged Products

Lira Clinical must be notified within 7 days of delivery if an order arrives with errors, shortages, or damaged product. Claims submitted outside of this timeframe cannot be honored.

Lira Clinical is not liable for missing or damaged items that are not reported within 7 days of receipt. Please retain all packaging until your order has been fully inspected.

For damaged items, the following photos are required:

• The damaged product
• The exterior shipping box
• The shipping label

Order concerns must be submitted via email to:
orders@liraclinical.com
annd@liraclinical.com
Please copy: aprilm@liraclinical.com

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Return Policy

Unopened retail-sized items may be returned within 30 days of purchase with prior approval. The purchaser is responsible for all shipping costs. Any requests submitted past our policy timeframe will not be approved unless a special exception is made by management.

If requesting a return due to no longer needing the product, the customer is responsible for the cost of the return shipping label. This also applies to any products purchased by mistake.

If requesting a return due to a product issue, the following is required:

• Video clearly showing the product name and the reason for the return
• Picture of the batch number
• Sales Order Number from original purchase

Return requests must be emailed to:
annd@liraclinical.com
Please copy: aprilm@liraclinical.com

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Non-Returnable Items

The following items are not eligible for return:

• Professional-size products
• Chemical peels
• Promotional items
• Kits or bundled offerings

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Replacement Policy

Replacement requests submitted must include the following:

• Detailed explanation of why a replacement is needed.
• Pictures or videos of damage, leaking, or defective product.
• Pictures of outside packaging if damaged products are reported.
• Sales order number.

Replacement requests must be approved by management, Ann Doll, before processing.

Any requests submitted past our policy timeframe will not be approved unless a special exception is made by management.

When sending a product replacement, and requiring the item back, the returned item must be received within 14 days starting from the time they received the FedEx return shipping label.

• Failure to return the product within the 14-day period will result in a charge for the product.
• Before processing the charge, customer service or the representative will notify the customer of the upcoming charge and reasoning.
• A request for the preferred method of payment will be made to the customer. If they fail to provide a payment method, the payment method we have available on file will be charged.
• If requested by the customer, a 7-day extension may be permitted if approved by management. Failure to return the product within the 7-day period will result in an automatic charge done with the payment method we have on file.